Complaints Procedure

At John Wilkinson Heating Services, we are committed to providing excellent service. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know so we can resolve the issue as quickly as possible.

How to Make a Complaint

If you have a complaint, you can contact us in the following ways:

Email: john@jwheatingservices.co.uk
Phone: 0800 612 8920
Post: John Wilkinson Heating Services LTD
7A The Warehouse,
Glaziers Lane,
Culcheth
Warrington,
WA3 4AB

What Happens Next?

Acknowledgment – We will acknowledge your complaint within [e.g., 3 working days] of receipt.
Investigation – We will thoroughly investigate your complaint and may contact you for further details.
Resolution – We aim to provide a final response within [e.g., 8 weeks]. If we need more time, we will keep you informed.

If You Are Not Satisfied

If you are dissatisfied with the progress of the investigation into your complaint or our final decision, you may refer your complaint to the Financial Ombudsman Service They can be contacted in the following ways: Write – Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone – 0300 123 9 123 or 0800 023 4567 E-mail: complaint.info@financial-ombudsman.org.uk 16(16) GDPR & DATA PROTECTION RELATED COMPLAINTS If your complaint concerns the processing of your personal data and you remain dissatisfied with our actions, you have the right to lodge a complaint with the Commissioner. The Information Commissioner’s Office (ICO) can be contacted at: – Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate) Fax: 01625 524 510 Email: enquiries@ico.org.uk

Kind Regards

John Wilkinson Heating Services Ltd, Company number 07645851, of Registered Office, Homeserve, Cable Drive, Walsall, West Midlands, WS2 7BN.

Principal office located at 7A The Warehouse Studios, Glaziers Lane, Culcheth, Warrington, Cheshire, WA3 4AQ
Company Registration 01276121. Registered Office Homeserve, Cable Drive, Walsall, England WS2 7BN. Shermin Finance Limited act as a credit broker not a Lender, finance is subject to status and affordability.
John Wilkinson Heating Services Ltd is an Appointed Representative of Shermin Finance Ltd.